Following good claims practices after a major disaster

The capture of information at hospital registration matters for the revenue cycle after a natural disaster.

During a major disaster, accurate information capturing can influence proper processing.
September 20, 2016

This summer saw multiple cases of significant storm events. While healthcare providers can be under enormous pressure during most cases, storm aftermath requires special attention to detail. The healthcare revenue cycle information needs to be accurate and timely, and it all starts with information capture during registration.

Let's look at two recent examples of major storms:

Baton Rouge
As was widely reported in the news, the floods in and around this Louisiana city involved both property damage and deaths. As of Aug. 25,  FEMA had approved more than $205 million in relief for Louisiana residents, with the majority of this money going to "temporary rental assistance, essential home repairs, and other disaster-related needs." 

Not surprisingly, FEMA encouraged affected residents to reach out to insurance professionals quickly, getting in touch with an adjuster within 48 hours and submitting the Proof of Loss statement within 60 days.

For insurance professionals, both of these deadlines point to the need for a well-tailored system, and gathering as much information as possible at the beginning is a huge asset. The site also cautioned possible claimants to take pictures and make lists, which could implicitly depend upon the insurance company's ability to process them digitally.

"PROMEDICAL can capture missing information for a work related or auto accident claim using innovative tools that may not be available to our client's registration team."

Fortune measured the money devoted to this storm against some of the other FEMA-aided instances in its history. The organization spent $170 million in August for floods in Louisiana alone.

Florida
The big news for the Sunshine State came earlier this month, when the Category 1-strength Hurricane Hermine passed over Florida, the first storm of its kind to do so since 2005. On Sept. 13, Governor Rick Scott addressed another storm system in a press release, known then as Invest93L. 

"Just earlier today this storm had a zero percent chance of development," Gov. Scott said. "Now, after rapidly intensifying over the past few hours, the storm has a 40 percent chance of development and Floridians must prepare for the possibility of a tropical depression or storm impacting Northeastern Florida." By the next day, it had progressed to Tropical Storm Julia.

Karen Clark & Co. estimated the financial losses from Hermine to equal around $500 million, with more than 50,000 claims involved, according to Carrier Management.  Peak sustained winds were estimated at 80 mph.

Unfortunately, many people were injured in work-related activities and auto accidents during these storm events of 2016 and required a hospital visit as a result.

What PROMEDICAL can do
Healthcare financial professionals have to work hard to gather as much information as they can relating to a claim. PROMEDICAL can help capture missing information by using our innovative technology tools.

In addition, we give patients easier ways to access important web based solutions, with multiple language offerings and an online portal. Our patient forms are also easy to access from our main site. Learn more about outsourcing services during a disaster by contacting us today.