Frequently Asked Questions
Who is PROMEDICAL?
PROMEDICAL is a national company specializing in workers’ compensation and motor vehicle accident billing for hospitals. When a person is hurt at work or in an auto accident we work to get their medical bills paid.
Is PROMEDICAL a collection agency?
No. PROMEDICAL works with hospitals to handle their motor vehicle and workers’ compensation accident billing.
Why did I receive an automated call from PROMEDICAL?
You received an automated call from PROMEDICAL’s office because we need additional information to get your medical bill resolved.
What information does PROMEDICAL need to get my hospital bill resolved?
In order to get your claim resolved, please provide PROMEDICAL with the name of your insurance company, the claim number and the adjuster assigned to your claim. If your bill is not related to a motor vehicle or workers’ compensation accident, please provide us with your health insurance information.
If I was hurt at work, what should I do?
Report the work accident to your manager, supervisor, or Human Resources Department as soon as possible to open a workers’ compensation claim.
What is a PIP application?
Personal Injury Protection (PIP) is an extension of car insurance available in some US states. It is sometimes referred to as “no fault” coverage.
A PIP application is a form that your auto insurance company requires you to fill out with the details of your auto accident. Your medical bills will not be paid until the PIP application is returned to the insurance company.
In New York you have 30 days to complete the application.
What is Med-Pay?
Med-Pay is optional coverage that you can elect to have on your auto insurance policy to help pay for medical bills related to a motor vehicle accident.
Why do I have two bills for one date of service?
One bill is for the doctor’s services (HCFA) and the other is for the hospital charges (UB).